Frequently asked questions
Delivery
When will my order arrive?
When will my order arrive?
Most orders require a processing period of 1–3 business days before they are dispatched from our facility. Following this, standard shipping typically arrives within 7–12 business days, while expedited shipping options reach you in 5–8 business days.
How can I track my shipment?
How can I track my shipment?
Once your timepiece has been sent out, you will receive a confirmation email containing a direct link to monitor its progress. If your tracking information has not updated for several days, please contact our support team, as carrier systems can occasionally experience delays.
Does Esoteric ship internationally?
Does Esoteric ship internationally?
Yes, we provide worldwide delivery. To ensure a smooth delivery experience for our international clients, Esoteric covers all customs duties and taxes.
Frequently asked questions
Refunds & Returns
What is the Esoteric return policy?
What is the Esoteric return policy?
We accept returns for up to 30 days following the confirmed delivery date of your order.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Yes, the cost of the return shipping is the responsibility of the customer and will be deducted from your total refund amount.
How long does a refund take?
How long does a refund take?
Once we have received and verified the condition of your return, please allow 3–5 business days for the refund to be processed.
Frequently asked questions
Warranty
Do your watches come with a warranty?
Do your watches come with a warranty?
Every Esoteric timepiece is protected by a 12-month warranty against any manufacturing defects.
What exactly does the warranty cover?
What exactly does the warranty cover?
The warranty covers internal movement issues, clasp malfunctions, and production flaws. However, it does not extend to standard wear and tear, accidental damage, or water damage that exceeds the watch's specific resistance rating.
What if my watch arrives damaged or incorrect?
What if my watch arrives damaged or incorrect?
Please contact our support team immediately with photos or video evidence so we can arrange a swift replacement or resolution.
Frequently asked questions
Care
Where should I store my watch?
Where should I store my watch?
In a cool, dry, dark place, ideally in its original box or a soft pouch, away from heat, humidity, and direct sun.